Clearing Cookies (Firefox)

Ravenna is constantly working to improve our site. While this is a benefit for families, this may cause problems when loading our site. Browsers store parts of our website so the site uploads faster. If we change a file that your browser has saved, the browser may continue to show the old version of the file. When this happens, you may encounter errors like buttons missing on the page, unable to load a form, etc. 

Clearing the Cache and Cookies in a browser helps fix these issues.

Mozilla Firefox (PC)

Step 1. Click the three dashed lines in the upper-right corner and select Options.

 

Step 2. A new window should appear. On the menu bar, select Privacy.

 

Step 3. Click on remove individual cookies.

 

Step 4. A window should appear. Click on Remove All at the bottom right. Once you are finished, exit out of the preferences window.

 

Mozilla Firefox (Mac)

Step 1. Click the three dashed lines in the upper-right corner and select Preferences.

 

Step 2. On the menu bar, select Privacy.

 

Step 3. Click on remove individual cookies.

 

Step 4. A window should appear. Click on Remove All at the bottom right. Once you are finished, exit out of the preferences window.

 

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