Clearing Cookies (Chrome)

Ravenna is constantly working to improve our site. While this is a benefit for families, this may cause problems when loading our site. Browsers store parts of our website so the site uploads faster. If we change a file that your browser has saved, the browser may continue to show the old version of the file. When this happens, you may encounter errors like buttons missing on the page, unable to load a form, etc. 

Clearing the Cache and Cookies in a browser helps fix these issues.

Google Chrome (PC)

Step 1. Click the three dashed lines in the upper-right corner and select Settings.

 

Step 2. A new tab should appear. Scroll to the bottom and click Show advanced settings…

 

Step 3. Under Privacy, there should be a Content settings… button. Click on that.

 

Step 4. A new window should appear. In the Cookies section, click on the All cookies and site data button.

 

Step 5. A list of cookies should appear. To clear your cookies, select Remove all in the upper-right. Once you are finished, close out of the tab.

 

Google Chrome (Mac)

Step 1. Click the three dashed lines in the upper-right corner and select Settings.

 

Step 2. Scroll to the bottom of the page and click Show advanced settings…

 

Step 3. Under Privacy, there should be a Content settings… button. Click on that.

 

Step 4. A new window should appear. In the Cookies section, click on the All cookies and site data button.

 

Step 5. A list of cookies should appear. To clear your cookies, select Remove all in the upper-right. Once you are finished, close out of the tab.

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